Project references

Infrastructure and application operation in the field of commercial vehicle production

Infrastructure and application operation in the field of commercial vehicle production

Field

Data Center Technology & Operations

Project content

Assumption of operational responsibility for production-critical systems 24x7

Customer

World market leader from Stuttgart

Industry

Automotive

Realization

2018 - 2023

Customer profile

Commercial vehicle manufacturers
Headquarters in Stuttgart, Germany
approx. 35,500 employees in DE,
approx. 280,000 globally in the Group

Starting Position

  • Eight departments at four locations provide infrastructure and application operations
  • Decentralized service provision during working hours (8:00 - 17:00)
  • Multiple asset management tools, monitoring systems, and documentation platforms

Objectives

  • Central service provision by service providers at four locations (7x24)
  • Complete assumption of operational responsibility for production-critical systems
  • Establishment of central tools and standardization of operations and processes

Procedure & Methodology

  • Continuous takeover of further system landscapes at the pilot sites
  • Continuous service optimization of operational and business processes
  • Customer support by Technical Service Center (TSC) and monthly reporting by Service Manager
  • Systems at two further locations taken over according to plan

Result

  • Takeover of several hundred system landscapes per month in 7x24 operation
  • Consulting on various topics that support the customer's processes in achieving the objectives
  • Coordination / consulting of the locations regarding process design and establishment of communication plans

Impact & Relevance

  • Complete service provision for all systems
  • Securing production processes through SLAs and reaction times of just a few minutes
  • Centralization of services and central tools for operation

Deployed Technologies

Microsoft Server Technology
MS SQL

Linux
SAP

Contact person

Tobias Lermer
Service Manager
Michael Dietz
Head of Data Center Technology & Operations

Contact

If you would like more information, have specific questions or would like to talk to us, please contact us.

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